There were staff everywhere, you did not need to open a door once. The location is impossible to beat in Chicago, and the hotel is very new. Front office staff were very pleasant. Don't let their occasional use of French words surprise you, most actually can't speak French. Furnishings are contemporary. The parking valet was prompt and courteous. hard to beat, but quite expensive. Spend a $100 more at stay at the four seasons for nicer rooms.

Booked the Sofitel Water Tower for its location. Arrived on a Saturday at 5pm and took about 10 minutes before we were served by a Front Desk staff. I was then told that the room wasn't ready and had to wait a further 15 minutes.

The room was large enough, as was the bathroom and was clean, but it's the little details that the hotel misses. The bathroom doors are French double doors, so you have to open both doors to get in. Also, one of the doors is backed almost into the door of the room so much so that everytime I open the room door, I'm met with the door of the bathroom staring straight back at me.

There are also no dimmer switches for the lights so when getting up in the middle of the night to go to the bathroom, you literally have to grope your way around.

One evening, while I was getting ready to go out for dinner, the chambermaid knocked on the door and asked if I wanted a turndown service. I asked if she could come back in 15 minutes but was told that she couldn't as her shift had come to an end. So much for service!

Internet connection in the rooms is also not free, which is a shame as I had stayed at the Four Seasons only 2 months prior to this stay, and for about $10 more a night, the experience was night and day.

All in all, it was an ok stay, but it's unlikely I'll ever stay at a Sofitel again.

I just loved this hotel. The room was clean, had all the amenities that I like, and just felt great to be in. The hotel is fun to walk around in. I liked the modern atmosphere and thought the lobby was one of the most stylish I have seen in Chicago.
I think this hotel can only add to your Chicago experience. I have stayed at several hotels in Chicago and feel this one is my favorite for style and cleanliness. Also it is in a great location for shopping and going out to eat. Have fun!

My wife and I recently celebrated our 10th wedding anniversary with a stay at the Sofitel and everything was very good. I had ordered chocoloate covered strawberries, a rose display and a card to be in the room upon our arrival and it was, with a split of champagne sent up with the compliments of the manager.

We stayed in Suite 2308 and I highly recommend this suite - great views of Michigan Avenue, the Hancock Building and Lake Michigan, and since it's a corner there is another view of the city to the south. We paid $325 for the night and felt we'd received excellent value for our dollar. One problem was the mirrored door covering the closet space was off its track but I was able to fix it with little effort.

We had drinks in Le Bar and a room service breakfast on the morning of our departure. The food, drinks and service in both instances were great.

We had stayed here once before during the winter and like it then...we now look forward to making Sofitel our regular place to stay in the city.

Merci Beaucoup Sofitel!