We loved every second of our five-day stay at the Royal Palms Resort & Spa. The grounds were beautiful- well maintained and had a tropical feel. The pool is small- not great for laps, but wonderful for floating. I think the smallish number of chairs might be a problem when the hotel is fuller than it probably was when we were there. The umbrellas are huge and offered a lot of shade, but if you wanted sun you could have it (do you want to sit in the sun in 105 degree heat?). We stayed in room 138, which had the world's most comfortable bed, a nice sitting area, a flat-screen television with standard cable, a private area outside and a newly redone bathroom. Housekeeping kept the rooms spotless. We enjoyed turndown service every night and looked forward to cards and candies we would find. The restaurant is good, but expensive. You can eat at the lounge, where entrees range in price from about $14 to about $40. If you do, definitely try the tempura asparagus- it was a highlight!

There is a $22 daily gratuity fee attached to your nightly stay, and it is totally worth it. I cannot stress enough how attentive the staff is. When we called for our car, the men actually ran to get it to us faster. The concierge was wonderful, and when we did have a mix-up with a resort activity we had signed up for but wasn't offered, they bent over backwards to make it up to us.
We would love to return!

Just had a wonderful six night stay at the Palms with my wife. Had a shock at check-in when they told me of the $22 a night service charge but it was worth every cent, due to the excellent friendly staff at the resort (special mention to the pool staff and the car valets), who earned it and more. Very few negatives and lots of positives. The pool area is not the largest and would be pushed to serve everyones needs when the hotel is full. However when it is quiet, as when we were there, then it is ideal. Staff keep you supplied with constant iced water (free of charge), food if required and move the parasols when required, so you do not over do the sunbathing (unless you realy do want to fry). Rooms comforable and there is a turn down service supplied at night. The attention to detail is excellent. Will be going back again as it also makes an excellent base to see the rest of Arizona.

We had a wonderful stay at Royal Palms. The staff are friendly and helpful. It was my first stay in Phoenix. We booked a discounted room online. I didn't know what to expect. The grounds are beautiful.
We stayed in their smallest room. It was large, clean and comfortable. If you book online, please remember you will be responsible for paying the resort fee. It was $22 per day during our stay. The fee is used to pay gratuity to the valet, bell staff and housekeepers.
We ate a wonderful breakfast at T.C.'s. The dining room is very comfortable and beautiful.
I can't wait to go back and stay longer!

If you can't stand the heat, do not stay in Phoenix in July. If you can, or if you're there for any other reason, stay at the Royal Palms! This resort is small and romantic and the landscape is gorgeous; even in the heat of the summer, the grounds were lush and full. I was there with my husband, my parents, and my sister on a family vacation, but the resort was predominantly couples. The few families that came to the intimate pool left quickly when they saw that the atmosphere was quiet and not conducive to loud children. The service was absolutely unbelievable at every turn (Rick at the pool takes service to another level...) and, in the one case it wasn't (the spa did not have our appointments in its system), the extremely apologetic staff bent over backwards to accommodate us. The Royal Palms was such a breath of fresh air and a completely unexpected respite I would visit again in a second.