We had a wonderful stay at Royal Palms. The staff are friendly and helpful. It was my first stay in Phoenix. We booked a discounted room online. I didn't know what to expect. The grounds are beautiful.
We stayed in their smallest room. It was large, clean and comfortable. If you book online, please remember you will be responsible for paying the resort fee. It was $22 per day during our stay. The fee is used to pay gratuity to the valet, bell staff and housekeepers.
We ate a wonderful breakfast at T.C.'s. The dining room is very comfortable and beautiful.
I can't wait to go back and stay longer!

If you can't stand the heat, do not stay in Phoenix in July. If you can, or if you're there for any other reason, stay at the Royal Palms! This resort is small and romantic and the landscape is gorgeous; even in the heat of the summer, the grounds were lush and full. I was there with my husband, my parents, and my sister on a family vacation, but the resort was predominantly couples. The few families that came to the intimate pool left quickly when they saw that the atmosphere was quiet and not conducive to loud children. The service was absolutely unbelievable at every turn (Rick at the pool takes service to another level...) and, in the one case it wasn't (the spa did not have our appointments in its system), the extremely apologetic staff bent over backwards to accommodate us. The Royal Palms was such a breath of fresh air and a completely unexpected respite I would visit again in a second.

Reading some of the negative comments about the Royal Palms blows my mind. It was, by far, the best place I have ever stayed at, and I travel quite a bit. The grounds are dreamlike, the rooms are beautiful and unique (not like your typical chain hotels) and the service is incredibly good.

The restaurant, T. Cook's, was very good as well. The service was excellent and as foodies and wine lovers, we were pleased to see that the waiter knew his stuff. The valets were very, very helpful and pleasant (especially a young guy named Brandon!). Our first trip to Phoenix was in 110 degree heat, but we loved it all the same, in fact we are hoping to return at christmas. If that doesn't work out we will go back another time. Everyone should experience luxury like that at least once in their lifetime!

Spent two nights here in June. Having read the rave reviews we were somewhat disappointed. First impressions were certainly not good; the reception staff did not exactly fall over themselves to be helpful and the decor seemed a little faded. The pool area was very average and some new soft furnishing was clearly needed .
Felt better when we had settled in- the room was large and comforatble and my wife loved the bath. Enjoyed an excellent meal in the restaurant though again the decoration was a little old fashoined.
Highlight of stay was sitting in a courtyard with a bottle of wine under the stars. Liked the feel of the place in the evening with lots of clever lighting and quiet acoustic guitar.
Overall it was ok. Think they will need to up their game if they want to maintain their prices. The spanish colonial theme is great but clearly needs a little refurbishment