My cousin and I planned a spring '07 girls vacation to the Phoenix area. We got a great combo package that included staying here at the Hyatt. The hotel was nice and clean, friendly staff, and had a small but nice pool. The rooms were smaller and darker than we'd imagined, but not bad. Parking was a problem - they have a garage but you have to walk a bit. You might want to call ahead to make sure parking is available, as we had to deal with construction and finding OUR OWN PARKING for half of our stay. There is a cute/quaint outdoor shopping complex within walking distance - starbucks, pizza, subway, cute shops and a couple restaurants. We also walked to an Aveda Salon where we had a great time getting facials and manicures/pedicures. The girls there were very nice and personable. If you are coming to Phoenix for a professional sporting event, you can walk from the Hyatt. However, there's not much else around the hotel. We were disappointed to not be able to walk to restaurants or bars, or really even drive a short distance to any. If you are looking for more attractions - shopping, dining, nightlife, I'd recommend staying further out a bit. The weather was perfect the entire week. Scottsdale is a short drive away, and has several different style shopping/artsy areas with plenty of restaurants and entertainment. Sedona is a two hour drive but absolutely worth the trip! Another unique trait of downtown Phoenix was the helpful people who's job is to actually walk around the city looking to help people find their way! That was a welcome treat! Overall, our trip was very nice, and for the price (about $650 for air/hotel/rental car for a week pp), I would stay at the Hyatt again, and just have to drive a bit to find things to do.

Stayed here for two nights for a conference. It is located within a short walk to the USAirways Center ( Phoenix Suns basketball) and Chase Field ( Arizona Diamondbacks baseball) also near some of the Civic Center/auditoriums for concerts. Many good restautrants of all types within 2-3 blocks. When you go out in the day or night, you'll notice MANY City emplyees who are there to give directions and provide a feeling of safety. They, like the hotel staff, are also very friendly - a good experience, especially for the heart of a city. There is valet parking at the hotel ($16). I self-parked at a Visitor Center garage next door - $10/day with no in & out privileges. The hotel will "validate" for in & out privileges but that's another $6. Relatively small - but new and clean gym with fee weights and cross-trainers, treadmills and bikes - personal TV's and headphones. Conference rooms were spacious, well-lit, good sound. Function food was average.
The funny thing was that I could not get a decent cup of coffee at this hotel. The housekeeping staff kept stocking me up with de-caf only; the function coffee just wasn't very good. And the Einstein's Bagels in the hotel had Vanilla Hazelnut in the dispenser labeled "French Roast". There is a Starbucks in the Civic Center across the street and I'm sure there are some good coffee places nearby.
The rooms were very clean and mine was quite large; and the Beds were A-plus comfy. I'd stay here again.

The Hyatt is a very nice hotel and I would recommend it to anyone going to Phoenix. It is located right in the heart of downtown and is within walking distance to both the Diamondbacks and Suns stadiums. The thing that impressed me the most was how friendly the staff was. The concierge was amazing, helping us with everything from getting a rental car to giving us excellent entertainment recommendations. The area around the hotel is safe and quiet. And the rooms were exquisite. Definately a nice place to stay.

Stayed here for 4 nights, 3 of which were on points, and if this is how Hyatt rewards its frequent customers, the corporation is in trouble. My room was a cave, looking out at a large gray concrete wall. Very small. Hotel has a card on the desk stating they are "environmentally friendly" and if you want your towels and linens changed, to call the hotel operator. I did so immediately, and was transferred from one person to another and finally to the front desk, who noted my request. My linens were never changed during my stay. Room service breakfast trays were still on the floor in the hallway when I returned to my room in the evening. I was there for a meeting, so the location was convenient, but there is really nothing around for dining out without having a car. A really disappointing Hyatt.