I booked here as I had a conference to attend at this hotel for 3 days. What a wonderful choice. Check in was fast and courteous. Rooms were clean, spacious and comforatable. Food was outstanding, for both the conference and on my own.
Pool was refreshing on the hot days.

Overall for the price of this hotel it cannot be beat! I will definitely stay here again conference or not.

I normally stay at this hotel as I have to do some business near by.
I was a little bit hesitant the first time i stayed there and planned to have 3 overnights as you "normally" only want to stay max one night at any kind of Airport Hotel. But the Hilton is really a good choice, not the kind of Airport Hotel Experience that you normally have. The bar is good, the staff very friendly, the rooms are nice and the location is pretty calm.
Only negative comment: the F&B Manager should look at the Menue of the restaurant. Not really a good idea to have dinner there....
Additonally, you should have a car if you plan to stay there as the taxi services in Phoenix are pretty poor (long waiting time).
The shuttle service to the Airport is free with a frequency of 30 minutes.
Fair rates.

My husband and I flew into Phoenix at the end of June 2008 and spent the first two nights of our holiday at the Hilton Phoenix Airport. We contacted the hotel via the courtesy phone in the arrivals hall and the mini bus arrived in around 10 minutes. A warm welcome awaited us at check-in, along with two bottles of refreshing water! We booked a king room on the executive floor (which is the fourth and top floor of the hotel). The room was large and also contained a settee, coffee table, desk and chair. There was an in-room safe, coffee maker (teabags also provided), hairdryer, iron and ironing board. Our balcony faced on to the pool area. The room was spotlessly clean and the bed lovely and comfortable. The bathroom was small, but nicely furnished and had a large selection of Crabtree and Evelyn toiletries. We did not hear any noise emanating from rooms either side or the hallway. Our package included breakfast and on the second evening we ate in the hotel restaurant (there is also a bar which also serves meals). The food was delicious and the service very good. There are other hotels in the vicinity, which may also serve food, but we were quite happy to eat in the hotel. We had pre-booked a Gray Line tour for the second day - "Valley of the Sun" - and thoroughly enjoyed this. Special thanks here go to our tour guide Charlie, who also picked us up at the hotel and dropped us off again at the end of the tour. The hotel also has a fitness centre, business centre and small gift shop. At the end of our stay we travelled by courtesy transport back to the airport to pick up a rental car and for a nominal $5 charge we were driven directly to the car rental centre. We made our reservation via the Hilton website and consider the rate we paid (particularly in view of the favourable £/$ exchange rate) taking into account the quality of accommodation and delicious breakfast, to represent excellent value for money. We found every member of the hotel staff we came into contact with during our stay to be very friendly and helpful. If we should fly into Phoenix again, we will definitely stay at this hotel.

I just returned from two decent nights at this Hilton.

The hotel was a big disappointment at first. When I walked in, the lobby was barely cooler than outside (110 degrees.) Checking in was quick, and they gave me a cold bottle of water, but the staff couldn't answer my simple question ("Where can we get a quick dinner around here?") The decor throughout the hotel was old and tired, and the faint odor didn't help. The elevator was completely stuffy, so I chose the stairs after just two tries on the elevator.

The room was just like the hallways - old and slightly smelly, but at least the temperature was lower. The bathroom was tiny, but compared to the rest of the hotel, it was beautiful. Everything in the room looked clean, but I didn't dare sit on the couch or the desk chair. The lamp switches were all slightly sticky, and I did my best to ignore that. As with all Hilton hotels nowadays, there were cards with instructions about how to get the sheets and towels changed. Since I was only there for two nights, I ended up putting the do-not-disturb sign out the entire time (no need for housekeeping to come in if they're not going to change my sheets or towels.)

Two things made the entire stay a 3 star instead of a 2 star. First, the sheets were completely clean, and the bed was very comfortable. Second, the bathroom was clean, and the water pressure was great.

In terms of location, this Hilton is apparently in a weird place. Two different long-time Phoenix residents had trouble finding the place because it is (a) not near most other airport hotels, (b) off a little-known "highway" that's only two miles long, and (c) near some bad parts of town. There were no restaurants or shops nearby, and driving back to the airport was also a bit of a challenge.