My husband and I flew into Phoenix at the end of June 2008 and spent the first two nights of our holiday at the Hilton Phoenix Airport. We contacted the hotel via the courtesy phone in the arrivals hall and the mini bus arrived in around 10 minutes. A warm welcome awaited us at check-in, along with two bottles of refreshing water! We booked a king room on the executive floor (which is the fourth and top floor of the hotel). The room was large and also contained a settee, coffee table, desk and chair. There was an in-room safe, coffee maker (teabags also provided), hairdryer, iron and ironing board. Our balcony faced on to the pool area. The room was spotlessly clean and the bed lovely and comfortable. The bathroom was small, but nicely furnished and had a large selection of Crabtree and Evelyn toiletries. We did not hear any noise emanating from rooms either side or the hallway. Our package included breakfast and on the second evening we ate in the hotel restaurant (there is also a bar which also serves meals). The food was delicious and the service very good. There are other hotels in the vicinity, which may also serve food, but we were quite happy to eat in the hotel. We had pre-booked a Gray Line tour for the second day - "Valley of the Sun" - and thoroughly enjoyed this. Special thanks here go to our tour guide Charlie, who also picked us up at the hotel and dropped us off again at the end of the tour. The hotel also has a fitness centre, business centre and small gift shop. At the end of our stay we travelled by courtesy transport back to the airport to pick up a rental car and for a nominal $5 charge we were driven directly to the car rental centre. We made our reservation via the Hilton website and consider the rate we paid (particularly in view of the favourable £/$ exchange rate) taking into account the quality of accommodation and delicious breakfast, to represent excellent value for money. We found every member of the hotel staff we came into contact with during our stay to be very friendly and helpful. If we should fly into Phoenix again, we will definitely stay at this hotel.

I just returned from two decent nights at this Hilton.

The hotel was a big disappointment at first. When I walked in, the lobby was barely cooler than outside (110 degrees.) Checking in was quick, and they gave me a cold bottle of water, but the staff couldn't answer my simple question ("Where can we get a quick dinner around here?") The decor throughout the hotel was old and tired, and the faint odor didn't help. The elevator was completely stuffy, so I chose the stairs after just two tries on the elevator.

The room was just like the hallways - old and slightly smelly, but at least the temperature was lower. The bathroom was tiny, but compared to the rest of the hotel, it was beautiful. Everything in the room looked clean, but I didn't dare sit on the couch or the desk chair. The lamp switches were all slightly sticky, and I did my best to ignore that. As with all Hilton hotels nowadays, there were cards with instructions about how to get the sheets and towels changed. Since I was only there for two nights, I ended up putting the do-not-disturb sign out the entire time (no need for housekeeping to come in if they're not going to change my sheets or towels.)

Two things made the entire stay a 3 star instead of a 2 star. First, the sheets were completely clean, and the bed was very comfortable. Second, the bathroom was clean, and the water pressure was great.

In terms of location, this Hilton is apparently in a weird place. Two different long-time Phoenix residents had trouble finding the place because it is (a) not near most other airport hotels, (b) off a little-known "highway" that's only two miles long, and (c) near some bad parts of town. There were no restaurants or shops nearby, and driving back to the airport was also a bit of a challenge.

We stayed at this hotel for one night.

We were upgraded to a room with a pool view on the 3rd floor since i'm a Honors Member.

The room was nice in the corner and had a nice balcony on which to sit out there and enjoy the evening and so forth.

The concierge lounge located on the 4th floor was nice, and had great staff in there to help you with any questions or concerns that you had.

The hotel has a restaurant/bar connected to it and the airport shuttle works great on the hour and half hour.

Very efficient staff and the shuttle drivers were very courteous and helpful as well.

Definitely would stay here again.

We stayed at the Hilton Phoenix Airport for one night before an early morning flight. They upgraded me to a suite as I was using Hilton Honors points. The room was good. The bathroom was very nice with a jacuzzi and large shower. The only problem was the placement of the TV made it hard to sit on the bed and watch it. We had to move to chairs in front of the TV to watch it. The hotel is very close to the airport, about 2 miles from University and about 6 miles from the car rental. Overall it was a nice, clean stay.