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SpringHill Suites Phoenix Metro Center Mall: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 15 Reviews
5.0 of 5 stars
5
4.0 of 5 stars
8
3.0 of 5 stars
0
2.0 of 5 stars
2
1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 172 hotels in Phoenix
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  • Hotel class: 2 of 5
  • Rooms: 81
  • Address: 9425 North Black Canyon Freeway Phoenix, AZ 85021
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Modern amenities, separate work areas, continental breakfast; located in business park area, near restaurants. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Check Rates: $142 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of SpringHill Suites Phoenix Metro Center Mall

( 4-8 of 15 )
“Oh, yeah, we've been having problems with the Internet.”

SpringHill Suites Phoenix Metro Center Mall

Jan 17, 2008

This is a nice hotel, and probably would've ranked higher save for one problem -- a very big problem for a business traveler.

When I checked in at 8 p.m. I went immediately to eat, figuring I would work when I returned. That was a mistake because their wireless Internet was completely worthless.

First, you need a password, which is nowhere to be found. After calling the front desk to get it, I set out to connect. The signal was very weak and kept cutting in and out. At some points it was so weak that Windows couldn't repair the connection.

What looked like a wired option (an outlet marked "modem") did nothing.

It was too late by then to do anything about this -- and I was too angry to sleep.

Rather than stay the second night I checked out, and the nice young fellow asked if something was wrong. I told him exactly what was wrong, and how having no viable Internet for a business traveler is like not having a bed. His response: "Oh, yeah, we've been having problems with the Internet."

Beyond that, the room was big, though a nighlight that was part of the hair dryer couldn't be shut off and cast a glow on the bed all night.

The breakfast buffet was ample.

I'm at the Fairfield Inn in Mesa now, where this review is proof that the wired Internet access works. This is also a much nicer area.

For a few bucks more, you can do better than this SpringHill.

  • This TripAdvisor Member:
    • Liked — Large, clean room.
    • Disliked — Malfunctioning Internet connection.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestReviewForU's Summary
Date of Stay: January 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: August 27, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great hotel”

SpringHill Suites Phoenix Metro Center Mall

5 of 5 stars
Cooma, Australia
May 15, 2007
1/1 found this review helpful

We stayed at the Springhill Suites (2 adults 2 kids) for 1 night on our travels to the Grand Canyon. Our room was very clean and the front desk staff were friendly and helpful.

The beds were extremely comfy and our room was reasonably quiet. Continental breakfast provided was good too with plenty to choose from.

We found the free internet very useful so we could check our email without having to have brought our own computer with us.

Plenty of good local restaurants/diners nearby at the Mall although I would not recommend the Black Angus where we ate! Terrible service and very average food for the price.

We would recommend this hotel to anyone who is after a comfy bed, clean room and friendly service, all at a good price.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lumasabe's Summary
Date of Stay: April 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 15, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
A romantic getaway
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice, Clean, great breakfast.”

SpringHill Suites Phoenix Metro Center Mall

Mar 13, 2007
1/2 found this review helpful

We stayed here 2 nights. Negatives: small pool and only 2 lounge chairs, rooms could use something other than white walls with touch up paint that didn't match the original white, but other than that we enjoyed our stay. Room was clean, pool was heated, staff was helpful and friendly and continental breakfast was above average. It included belgian waffles and fixings for egg Mcmuffins. Beds were very comfortable and rooms have refrigerator, microwave, 2 tv's, sofa, desk and wireless internet. There is also a computer in the lobby with a printer for guest use. Great for printing boarding passes! We enjoyed our stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb_Mpls's Summary
Date of Stay: March 2007
Member since: September 20, 2006
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Hotel and Staff!”

SpringHill Suites Phoenix Metro Center Mall

4 of 5 stars
nevada
Feb 7, 2007

Stayed here while visiting our sons at a nearby university. We have stayed here a number of times in the last few years and find it to be a convenient location for us. The hotel staff is the friendliest! Very clean hotel with good size rooms. The breakfast is well stocked and has a nice variety of choices. We will stay there again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
evans7's Summary
Date of Stay: February 2007
Member since: January 27, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“More than I expected from a 3 star hotel”

SpringHill Suites Phoenix Metro Center Mall

5 of 5 stars
Boston, Massachusetts
Oct 24, 2006
2/3 found this review helpful

Initially I got a bit lost trying to find the hotel but that is because I did not follow my directions properly. Once there, I found the suite small but clean and comfortable. The beds and pillows were great. I can usually tell how good a hotel is by the number of complaints I get from my wife. She was quite happy with this one and actually complimented me for making a good choice. The staff was friendly and helpful and the breakfast was even better. I didn't expect the variety of choices I had and was surprised to find sausages and eggs as part of a complimentary breakfast. You won't find that in most hotels. I dont know when I will be coming back to Phoenix but when I do, this will be my first choice in hotels for both comfort and price.

  • This TripAdvisor Member:
    • Liked — Beds and pillows
    • Disliked — difficult to find. On a frontage road.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrooklineGuy's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 65+
Member since: October 24, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of SpringHill Suites Phoenix Metro Center Mall

( 4-8 of 15 )
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SpringHill Suites Phoenix Metro Center Mall Address

9425 North Black Canyon Freeway, Phoenix, AZ 85021