Our experience of the hotel was excellent from start to finish.
On arrival we were met by the the hotel taxi at the airport, where he had waited for over 2 hours as we were delayed.
Our room although quite basic was very nice, more than we expected as it was a one bedroom apartment, with small kitchen and living area, when we had only booked a twin room. The bathroom was clean and the shower quite powerful, the air conditioning was excellent too.

The staff were all very friendly and helpful, however some of the reception staff's English could have been better. The restaurant staff and bar staff were very efficient and obliging. We were All Inclusive and the food was excellent with plenty of choice every meal time, the restaurant is buffet style and was exceptionally clean and the food very tasty.

The swimming pools were great too very warm water and not too crowded although one tip is to put your towel on your lounger at breakfast if you want a good spot.

All in all this was an excellent hotel for a reasonable price, we would recommend the hotel to all our friends and may go back next year.

i have just returned from a 2 week stay at the mexicana with my boyfriend and before i went i read the reviews and thought people were just bein fussy and moaning but now ive been there i know all the comments are true,
when we arrived at the hotel we hadnt got our suitcases as they got left at luton aiport so that put us in a bad mood to start off with but then arriving at the hotel and not having anyone who spoke english to speak to to help sort out the problem didnt help so we rang the xl rep from the hotel and told him the situation and all he said was there was nothing he could do completley useless and then from then on we only seen our rep once he never turned up.the reception staff were ffriendly especially mohammad.my boyfriend also had the doctor out as he gotrealy bad sicness and diarreah which alot of other people had down to the food and how bad it was and all the salad is washed in tap water so make sure u dont eat that.the food was the same everynyte and we was all incluive which was had as we only had that as a choice instead we ended up spending lots of money eating out in naama bay.also they dont provide you with botted water you have to pay for it and all inclusive stops at 11 which is when the entertainment starts at night mind you the entertainment was terible only karaoke on thursdays and belly dancing sunday so nothing to exciting.me and my boyfriend spent nearly everynyte in bed at 10 watching a movie as there was nothing to do.this is proably the most expensive,stressful and worst hotel i have been to and would definatley not go back.

My Family of 6 just returned from the hotel, staying all inclusive for 7 nights. Firstly my room was not avaialbe till 19.30 as there was a late check out (not my problem). We then found out only 1 of the 4 resaurants can be used with the all inclusive, the rest you had to pay for. Drinks from 8 till 18.00 can only be obtained from the poolside bar. And from 18.00 till 23.00 at the main upstairs bar. The other bars you have to pay at. If you want a drink, you can only get one drink at a time and you have to take your glass back or they won't serve you. I went with my elderly parents who cant get up every five minutes for a drink and i kept on having to argue with the staff to get them a drink. Its not 24 hr all inclusive ( finishes at 23.00).
The food is awful, the same every day, salad bar, rice, chicken wings, pasta and veal sausages. (pancakes and eggs for breakfast).
It takes about 10 minutes to get served each time you go the bar, russians seem to have priority. You might as well cut your band off as its completely useless. Reception is dodgy too.
The cleaners are the only good thing but hey they do rely on tips.

we have just returned after a two week holiday at this hotel, and i can honestley say [never again ], the food was terrible, we were half board and had to eat out all the time so thats what most of our money went on , there was for breakfast something called mashed [fowl ]beans it looked foul as well. We stopped going in there after third day. The pool was nice, big enough but there was a problem one day it was very dirty and cloudy but they sorted it out eventually. Theres a egpytian man selling newspapers for £3.50 a bit dear, but later when you have read it he wants it back then sells it again FOR THE SAME PRICE , i was looking at a paper from the man on the next sunbed to me the next thing the paper man asked me if i finished with it [ he wants it back ] he was not happy with me because i never paid for it what a[ ripe off] most of the waiters are polite i think thats because we were paying for the drinks, the best thing was the snorkeling the fish are lovely . our room was basic they do put clean towels and sheets in overrall would not stay here again