A wonderfull seven days stay.
Fantastic settings and refined decorum.
Fantastic staff and service.
Outstanding food & beverage outlets to suit everybodies' choice.

Stayed for 8 nights in July having stayed the previous year. All in all it was just as good as the first time, beautiful room excellent service. It's a much more intimate hotel than others in Dubai. I do think out of all the hotels in Dubai this is the best outside the Burj Al Arab ( READ SEPARATE REVIEW ). I look forward to returning again next year God willing.

We have just come back from our Honeymoon at the Residence and Spa - well what a fantastic resort. We have been to Dubai a few times and I have to say this is the best hotel I have ever stayed. The staff are all really friendly and nothing is to much. It is a very personal resort and I would recomned this to anyone who is unwanting to completly unwind. Ideal for romantic holidays and honeymoon.

Having stayed at numerous Dubai hotels (Royal Meridien, Grand Hyatt, JumBeach & Hilton) we decided to try the AC as we had previously enjoyed our visit to the Palace of the Royal Mirage back in 2000.

Got the overnight Emirates flight from Heathrow & subsequently arrived at the hotel at approx 0800. Room was ready on arrival & we were offered breakfast free of charge which I know happens on many occasions but it's still a bonus.

The hotel is spacious & well decorated & well maintained.

Food on the HB option is very good in the Rottiserrie restaurant & the other restaurants. We had no complaints regarding Breakfast, lunch or dinner. I thought that the prices charged fopr lunch were very good for a 5* hotel but a good exhange rate of 7.25 dirhams to £ helps.

Rooms are very spacious & in good condition. Large LCD TV's, large beds, plenty of storage space, writing desk etc. Fresh water & fruit every day.

Bathrooms also good, walk in rain shower, Penhaligon toiletries, plenty of towels although only 1 basin.

Gardens are very nice and very well kept.

Beach is about 1km and never too busy as it's private. Your view from the beach is basically the construction site called Palm Island but we expected this anyway.

Pool area is well thought out with plenty of loungers & efficient pool attendants (iced water supplied all day & fruit in the afternoon)

Negatives
Room not made up until gone 1500 hours on 3 occasions & had to complain as not made up by 1700 hour on 1 occasion.

Turndown service erratic from day to day

Someone spilt water on & in our suitcase (cleaners?), complained to Guest relations who offered to clean clothes free of charge and dry suitcase. Had to ring twice more to get suitcase dried out. Clothes were laundered but they attempted to charge on check out which I refused to pay.

Caught the free shuttle bus once to the Gold Souk but the bus driver used his mobile whilst driving on 4 occasions & spent at least 30 mins on it. I complained to Guest relations who promised to revert but I had to ask at least 3 times before this was dealt with. response - it's a sub contracted company.

Overall a great holiday and a good hotel