Well what a disappointment, during check-in the receptionist couldn't find my booking and asked me to show her my confirmation, I had to use there business center to print this off. Then she was so rude and very arriviste but god she is only a receptionist !!!. Anyway she then told me that they hotel was "running full" and that the room that I "didnt book" was $40 more, i told her i would go down the road to the Ritz or Raffles, then she quickly found me a room, but honestly I really wish she didn't, I really have never felt so uncomfortable in my life, I should have gone down the road to another hotel. I cant believe that this hotel would be arguing for $40 more, lt was like she was bartering with me.
Its really not like me to feel uncomfortable in this type of environment, i meen i grew-up in these hotels, my dad was a GM for this group of hotels (SPG) for many years so i really did live and grow up in these places, anyway this lady really did manages to make me feel very unwelcome.
On the plus side this hotel does have the best rooms in Singapore, they are just wonderful really great. Very nicely furbished and quality furnishings. Bose sound system, LCD TV and one in the bathroom too (didn't work). The Remede products in the bathroom were very nice, loved the shower gel. Beds are to die for, they are the really nice St Regis beds (just like the Sheraton Sweet sleeper or Westin heavenly beds) wonderful.
Cant say much for this hotels location its up what i would call the Wrong end of Orchard Road, and it doesn't have much of a view from the rooms, Nothing like the view i had at the Ritz out over the city and singapore flyer!.
The rest of the hotel is nothing to wright home about, there is a small lobby a funny restaurant that looks out onto a brick wall and a very small swimming pool area, its just this hotel doesnt have any atmosphere, i really dont know whats its missing but yeah its a strange hotel in a strange location.
I must say that while all the staff came across very inexperienced a few of them were on the ball, like the front desk manager, without me even complaining he sent up a card apologizing for the poor check-in and offered me complimentary breakfast, then when i checked out I was offered to keep the room untill my flight later that afternoon, which was nice.
However I must say that the little incident really did tarnish my stay and really did set the tone for this hotel, I really don't think i will be staying here again not only due to this but i really didn't find its location good or convenient to my business.













