Incredible stench of tobacco smoke throughout the premises, even on the "non-smoking" floors, broken security locks on the doors and windows, loud airconditioning which was intermittent at best, non-functional at worst. My family and I (2 adults, 3 children) will never stay there again, and would never recommend this hotel to anyone with any sensitivity to smoking. For those addicted to the cancer sticks; go for your life.

Booked this Hotel as a Stop Over on way home to Australia, we had booked a triple room for three adults, upon arrival we entered a twin room which was obviously just big enough for 2 beds, the staff wheeled in a bed and really squashed us in like sardines, complaining fell on deaf ears,they even argued that it was our travel agents fault!!! the reception staff did not care one iota. I would never stay in this Hotel again because of our treatment by the uncaring staff. I am sure there are better places to stay.We had paid a premium price to stay here and we had expected better

We recently stayed here for one night. The room we booked (double) through Wotif was large and clean. Orchard Road was about a 5 minute walk away, and it cost us less than $20 (Singapore) to get to and from the airport (taxi). Breakfast was part of the package and included a selection of hot and cold food in the cafe downstairs. The hotel appears to be going through some improvements.

Stayed here for 3 nights in May 2008 for a shopping holiday. The photos previously posted here are quite old because the hotel has been completely refurbished - the rooms still smell of fresh paint. (I will update with pics later). We paid $194 AU per night which is quite high because our stay landed during some trade convention. Either way accomodation in Singapore is very expensive for Asia. For this price I was tossing up between this hotel and Rendezvous and this hotel was much closer to shopping.

Positives
- Very clean newly refurbished rooms and hotel overall. I believe they are doing floor by floor and noticed that the lower floors still had old carpet in the foyers when we looked out of the lift but not sure about the rooms. They had notices that there was refurbishments going on during business hours but we didnt hear anything much. We heard more from the building of the Quincy hotel next door but didnt spend much time in the room to care.
- Location: 5min walk to Orchard Rd/Scotts Rd and Orchard Rd MRT(- Near a large hospital if you need medical attention

Negatives
- Internet access was $SG 2 for 15min, there were 2 computers in the lobby open 24hrs however you couldnt top up until it ran out and there were no warnings so i noticed every single person would get cut halfway through browsing etc and would have to put $2 in just to log out of their email accounts, msn etc.
- Lifts were very slow
- Pool and Jacuzzi showing its age, needs to be refurbed to match hotel
- Bought a small Evian water 400mls from the hotel cafe for $6?!
- The steep incline from Scotts Rd - which we didnt notice until the 3rd day of non-stop shopping and our legs were tired so please take this into consideration if you are less mobile i.e. i think it would be hard for older ppl walking up that hill during the hotter part of the day or if you were carrying young toddlers.

I would stay here if you are on a budget but still want to be walking distance to Orchard Rd. I would definitely pick this over the Elizabeth even though the Elizabeth looks closer.

However if I were to return to Singapore (which I doubt as I found KL had the exact same brands but better exchange rate) I would pay the extra to be located smack on Orchard Rd e.g. The Meritus Mandarin..