I'm not sure why this hotel receives all the negative reviews. On a recent business trip (May 9-11, 2008), we stayed at The Changi Village Hotel. The hotel is modern, clean, and the staff is very friendly.

Transportation: However, I do not advise taking the hotel shuttle FROM Changi Airport, as the shuttle only meets at the top of the hour--so, if you miss it, you need to wait an hour. Taking the shuttle TO Changi Airport is fast and free! The taxi from Changi Airport to Changi Village Hotel was about $16 (Sing dollars). Due to the limited shuttle operation, I didn't give this hotel a perfect score.

Room: The room is nicely decorated and clean. The shower is spectacular! It's like taking a shower in a waterfall.

Meals: The breakfast buffet is excellent, but pricey, as we paid about $20 (Sing).

Location: Right next to the beach and near the airport, we thought it was a perfect place to stay if you don't want to go into downtown. We will stay here again!

I stopped in Singapore both ways en-route to Australia to make the journey easier, the first stop over was spent in the city which I enjoyed . The second was an overnight stop in the Changi Village. BIG MISTAKE.

Main reason for booking was the close proximity to the airport and what looked like nice rooms. Arriving at 9pm and leaving at 12pm I was looking for somewhere to sleep and relax, and that was all.

I was given a single beds which I was told to just move together to make a double. They were unable to give me anything else.

It took me 5 minutes to walk to the room they had given me, through a maze of dark corridors. It was right in the back corner of the hotel.

The room was a good size. The beds were hard as rocks. The bathroom was not entirely clean. And you could not open the window (I was on the 2nd floor). Why hotels don't have windows is beyond me.

After the walk to the room and a 10 hour flight all's I wanted was a cold beer to relax. Alas there was nothing in the mini bar. After calling reception it turns out that house keeping hadn't stocked that room as no one was supposed to be in it. Some 20 minutes later they finally came and filled it up with warm beer and waters.

My recommendations. Don't stay here. A taxi will take an extra 20 minutes into the city where you can get much better hotels at the same, if not cheeper rates. This place is not worth it. I'm 28 and have stayed in hotels all over the world and feel compelled to advise you not to stay here.

Oh and do heed the warnings on the taxi journeys. The will try to take you on a full loop around the entire airport perimeter. I pulled my guy up when I knew he was doing this and refused to pay what was on the meter.

The exterior of the hotel is shabby and the hotels shuttle bus that picked us up from the airport is equally tatty. The reception staff were cool - not particularly welcoming and the porter quite off hand. When we arrived in our room there were workers in the room next door banging away. After some while of this we asked if they could stop as we were desperate for a sleep as we were on our way to the UK from Australia and facing a 13 and a half hour flight next day. Despite three requests they did not stop banging. Admittedly they did eventually offer us an alternative room but by then we had unpacked and really did not want to move. There was no chance of rest. We decided to go out for dinner at 7pm they were still banging when we got back at nine.
Despite having an executive room the facilities were poor - one tiny bottle of shampoo, horrible coffee and creamer instead of milk for tea making.
The TV did not have the channels the manual claimed it to have
The pool on the eighth floor looked inviting and it was but the spa didn't work.
We made the mistake of going to the bar for a drink - Gin and tonic with flat tonic, no lemon and one ice cube which took ages to arrive.
The breakfast was awful. Despite asking for the apple juice jug to be replenished it never was, the orange juice was from concentrate, there was white bread only for toast, some of the plates and dishes were still dirty.
No way would I recommend this hotel

This was my second stay. Used again as a overnight stopover. gain the hotel is pleasent an quite modern. The gym is very ood, the pool is fantastic. the rooms however are strting to look a little dated. I booked under an excusive packag.there was nothing really exclusive about it! the executive lounge was a small glorified breakfast room. te happy hour was a non-even with poor finger fod. The breakfast in the executive lounge was also a joke. Just go to the main breakfast room if you can (which again was nothing special).
The majority of guests i spoke to had poblems with management here. Guests were forced to wait until a certain time until check in. I witnessed an amercan tourist told to wait longer as he lost his temper (which was slighlty amusing!). The shuttle staff were quite rude. The shuttle is free but a good 20 min drive. I have booked the new crown plaza hotel terminal 3 for my next stay. Shame, as i really did quite like this hotel but i expect it to get even worse as imes goes by.