The exterior of the hotel is shabby and the hotels shuttle bus that picked us up from the airport is equally tatty. The reception staff were cool - not particularly welcoming and the porter quite off hand. When we arrived in our room there were workers in the room next door banging away. After some while of this we asked if they could stop as we were desperate for a sleep as we were on our way to the UK from Australia and facing a 13 and a half hour flight next day. Despite three requests they did not stop banging. Admittedly they did eventually offer us an alternative room but by then we had unpacked and really did not want to move. There was no chance of rest. We decided to go out for dinner at 7pm they were still banging when we got back at nine.
Despite having an executive room the facilities were poor - one tiny bottle of shampoo, horrible coffee and creamer instead of milk for tea making.
The TV did not have the channels the manual claimed it to have
The pool on the eighth floor looked inviting and it was but the spa didn't work.
We made the mistake of going to the bar for a drink - Gin and tonic with flat tonic, no lemon and one ice cube which took ages to arrive.
The breakfast was awful. Despite asking for the apple juice jug to be replenished it never was, the orange juice was from concentrate, there was white bread only for toast, some of the plates and dishes were still dirty.
No way would I recommend this hotel

This was my second stay. Used again as a overnight stopover. gain the hotel is pleasent an quite modern. The gym is very ood, the pool is fantastic. the rooms however are strting to look a little dated. I booked under an excusive packag.there was nothing really exclusive about it! the executive lounge was a small glorified breakfast room. te happy hour was a non-even with poor finger fod. The breakfast in the executive lounge was also a joke. Just go to the main breakfast room if you can (which again was nothing special).
The majority of guests i spoke to had poblems with management here. Guests were forced to wait until a certain time until check in. I witnessed an amercan tourist told to wait longer as he lost his temper (which was slighlty amusing!). The shuttle staff were quite rude. The shuttle is free but a good 20 min drive. I have booked the new crown plaza hotel terminal 3 for my next stay. Shame, as i really did quite like this hotel but i expect it to get even worse as imes goes by.

Possibly a 3* hotel but will not be the greatest of 3* experiences however:
- it is quite close to the airport - 8-10 mins (perhaps 12 SGD but you can also take the shuttle bus that runs hourly);
- I'd skip the breakfast unless you absolutely need fodder in the morning;
- I'd ask for renovated room (the ones that weren't recently renovated are... well... worn...);
- next to the Changi's famous food court - good food and drinks in the evening (when I went for stalls that had recommendations displayed never was disappointed) - I was told 'locals' head here for weekend as the food is so good in places;
- next to bum boat pier and thus 30 minutes away from Pulau Ubin (the nature getaway for locals - or so I'm told) - I actually enjoyed the island - I think you can also take a boat ride to other Malaysian islands from here;
- I like this Changi area as it is not as sterile as the rest of Singapore and does have a bit of that disappearing "Asian Climate";
- something like 30 minutes and 18 SGD away by taxi from Clarke Quey, City, and/or the Zoo; there are many buses from the area that I've used in the past - was a bit low on time this time though.

I arrived at the hotel about 12:30 AM, after traveling for 28 hours form the US. Knowing my way around Singapore, after numerous previous stays, I took a taxi, rather than the hotel shuttle, as I was exhausted and just wanted to get to bed without a hassle. Also factor in that I needed to go into the office the next morning. (I always leave Singapore with enough cash for at least two taxi rides on my next visit.). The taxi was $25 Sing. A little high, but it was after midnight.

The Doorman grabbed my bag immediately and took it inside, placing it near the front desk. I checked in and headed up to my room. Almost to my room, I realized I left my bag downstairs. I go back to the lobby, only to be told that it is already on the way up to my room. Nice attention on their part. I got back upsatirs just as the doorman was ringing the bell.

The bed was rather hard, and the carpet showing some age, but otherwise the room was very nice. The rain shower was terrific, with plenty of hot water. I just wish the controls were within easy reach, so you can avoid that first cold splash. The breakfast was acceptable, with someone there to make eggs any way you want them. The chicken sausages and other items were not as hot as they could be, but acceptable. The mini pancakes were more like potato chips, as crispy as they were. Taxis were always readily available, and I took the free shuttle to the Tampines Mall on Saturday. From there it is easy to take the MRT downtown. The shuttel also took folks to Orchard Road. I used room service one evening, and that was fine. The WiFi worked well, but was expensive. $12.85 for an hour, and $26+ for 24 hours. Fortunately, I could use the internet in the office, and just needed it a little in the hotel. Singapore hotels are about the only ones I encounter anymore that still charge for WiFi. There were a few nice items in the gift shop, and I received a discount for them. There was some airplane noise throughout the night, but not too bothersome. There were two evenings where I returned to find my keycards did not work, but these were quickly fixed. Supposedly a power failure was the cause the first time.

I had an early morning flight home, and did not reserve a taxi ahead of time. I checked out and then went to the doorman station out front. I told them I needed a taxi to the airport, and they summoned one. As others have written, a van showed up. I said I asked for a taxi, not a van. They told me it would cost $28. I gave them a hard look and told them that is all it better cost me. A minute after leaving, the van driver got a brief call. He said OK and hung up. When we got to the airport, he charged me $28. I suspect the doorman called him to alert him that I was wise to the scam.

Considering the hotel I used to stay at in Singapore allowed my charge card information to be stolen by a staff member, and the company I work for is likely moving closer to this hotel, I will probably be staying there again.