This hotel was the "secret deal" special on the wotif.com booking site.

The hotel is located in the CBD, which is deader than a doornail during the weekends, thus the special rate of $200 SGD per night (inclusive of taxes). The rate also included an upgrade to a Superior room, 3 pm checkout and an offer to upgrade to the Executive Floor for an additional 70 SGD ++ per night (which we declined).

Anyone wanting breakfast would do well to upgrade, as the hotel's breakfast runs $31 SGD++ per person, whereas it's included on the Executive Floor, along with free flow non-alcoholic drinks during the day and three hours of cocktails with canapes in the evenings.

Location wasn't really a factor for us, as we visit Singapore often and can get just about anywhere via the MRT, which is a five minute walk from the M Hotel.

Those wanting to be in the middle of things in Singapore will be disappointed in this hotel, as it's located in the CBD, with not much else around.

We found one Starbuck's, one Gloria Jeans and one Coffee Bean near the hotel, but all three were closed by early evening on Saturday.

Our "Superior" room was located on the 18th floor. We were in a non smoking room, but there were cigarette burns on the furniture and a faint smell of smoke.

We were told the room had a queen sized bed, and perhaps it did, but it was the smallest queen I'd ever slept on. It was comfortable enough, but tiny and a bit low to the ground.

This hotel bills itself as a moderate business hotel and the room was indeed set up more for business than leisure.

Our room was clean, except for the drapes which someone (presumably a kid), had gone after with a ball point pen and grubby fingers.

The bathroom was small, but perfectly adequate. The sink area could have used more shelf space for storage of cosmetic items, but so it goes.

Our room had a city view and was very quiet, but perhaps that was because the hotel was practically empty during our stay. We could hear a door slam once in awhile and I got the distinct impression that the hotel could be noisy during the week as the walls seemed a bit thin.

The hotel served us well, but left the impression of a worn business hotel which had undergone a quick, cheap make-over. For instance, the closets, walls and desk top were a light, modern wood, yet the tops of the bedside tables were a mismatched dark, stain laminated surface. The door to the room was also dark ,and badly worn and chipped, yet the carpet appeared fairly new. It felt incongruous and a bit odd.

The hotel service was a bit spotty. Very good at times, pretty awful at others. When we called for assistance our first night, we were told to first call Housekeeping, then Room Service, then Housekeeping again. We finally gave up and went down to the Concierge Desk where we were promptly assisted.

All in all, this hotel worked well for us for a weekend getaway. I certainly wouldn't pay full price to stay here, but we felt we got our money's worth at $200 SGD a night.

I had to make an urgent trip to Singapore in November and M was the only hotel with accommodation availability for 4 nights. Checked in at 'round about 5 pm. The front desk lady was polite but fairly incapable. I was told there wasn't a room for me, but when I requested her to check the data, a room somewhat appeared. Then she had my number of days of stay wrongly recorded, and my name... A Malay colleauge was asked to help her. She had a very bad running nose which she did not bother to blow. She was efficient, but curt.
The room was clean, but the hot water facility was quite erratic. There was a night I had to wait for 5 minutes before the hot water ran. The maintenance man came after the problem resolved itself.
Saving grace was the room cleaners who I found very efficient and polite. The operator who answered my call for a late night room service was very helpful too.
Checking out was ok but service was curt.

Unless absolutely neceesary, I do not think I will go back there again.

Checkin was quick - I had goofed up and was supposed to arrive the day before but the hotel still charged me a penalty of one day for not arriving but I wasn't surprised as this is just standard practice.

The check-in staff are robots. I asked for a quiet room but didn't get it. My room was facing towards the harbour and it was very noisy - there was like a very loud train shunting noise or a bit like a pile driver that used to go on all night till 3.30am every night I was there. I was with a group who were on a business conference and anyone on the harbour side got this noise but if you were on the other side it wasn't there. Some of the group I was with also complained but got various answers as to what it was. I was there only 3 days and I just put up with the noise to the point where I got used to it.

The hotel wi-fi internet was included in my room rate but it had a very annoying habit of loggin me out every 10 to 15 minutes. This also happened to other people in my group and we were doing presentations in the hotel and it was very annoying doing an hour long presentation and having to re-login every 10 minutes in front of an audience. I complained to the front desk that there was a problem with the internet and they responded they couldn't do anything as it was an IT problem but they didn't even ask me what the problem was so I responded "Are you going to ask me what the problem is?" at which I got the standard answer that it was an IT matter and they couldn't do anything about it - they never asked me what the problem was. Just robots.

The room rate they quote was S$310 then they put on a service charge of 10% which is something I only found out about at the checkout so the real room rate is $341 plus they add on 7%.GST so the total comes to S$365 per night. Why don't they just quote the true rate of $341 plus GST rather than add a 10% service charge/tip. They charge me including service chage and GST S$148 to launder 2 shirts, 3 T-shirts, 2 underpants and 3 pairs of socks. They chaged me including service charge and GST S$124 to print 116 pages in the Biz Centre.

Room furniture is cheap but I found the bed hard but good. They have a kettle in the room which I like if you want to make a cup of tea. The shower is small but always had hot water. Everything worked well except the internet.

Breakfast was good and we had lunch one day in the restaurant on the ground floor and it was very good.

If they fixed the internet,got rid of the noise and put in real people at the check-in I would go back but as this is not likely I will not be returning.

We arrived on a late flight with high hopes, its listed as five star so we were expecting good things. The staff were helpfull but the room was well below par. It was small, had a kinda "IKEA" fit out to it and the cheap fittings were scratched and needed replacing. There was also a large stain in the middle of the floor, not great. The bed was a double (not a queen or a king, not very 5*) and myself and my wife both "rolled to the middle" repeatedly in the night (cheap matress).

Singapore has some great hotels, I've stayed in many of them, this is not one of them in my opinion. If you have an office nearby then go for it, its not that bad but unless you need to be there go for a better option.