Welcomed by unfriendly lady on the front desk, get to our room, guess what? Dirty & used (uncleaned) room. Call the front desk, no one came, so we had to go down again, speak to the same lady. I know it's not her mistake personally but she didn't even apologize on behalf of the hotel, instead she's defending herself by saying "It says cleaned & ready on the computer" Oh my GOD, what a service?!?!
The new room given is so tiny but anyway... the rest of the staff are fine, except that one lady who shouldn't work in the hospitality industry at all.
The area of the hotel is not central either, I used taxi most time there, it's very cheap (compare to London taxi).

After reading the most recent reviews of the Copthorne King's, I had very low expectations for my stay during the Easter break. Service was much better than I expected, everyone spoke to me in a courteous and professional manner. There was a number of minor irritations but I was able to brush them off as I had plenty of positive experiences during my stay. For example, after settling into my room on the 17th floor in the Tower Wing, I discovered an ashtray. I don't believe I specified a nonsmoking room when I made the reservation or was given a choice. There was a strong smell of perfume while the fan was on, and when it was off, a smell of smoke was noticeable. I liked the room, an odd-shaped room with a nice view of the Furama hotel next door as well as a garden below. I had the fan on most of the time, and that seemed to blank out the smell of smoke so I didn't ask for a room change. The bathroom didn't have a normal-size bathtub but a half-tub with the back elevated so you could sit on it. It would have been nice to lie in the bathtub but the half-tub was not too bad. I ordered room service for breakfast, filling in the order and putting it outside the door before 3 am. The order was delivered on time but one egg was missing. I only discovered this after the waiter had gone. I didn't have to specify I wanted 2 eggs since that was what was on the menu. The hotel's location is not as inconvenient as some have suggested. It is a short walk to Great World City, which is a nice mall with plenty of shops and restaurants. It is right next to the Miramar hotel, which is a stop on the Hippotours. And it is across from Saiboo Street, where you can access the river leading to Clarke Quay. I booked the hotel a month ago and got a US99 rate on Expedia for Friday to Sunday. This was my first time at the Copthorne and at a hotel in the Havelock Road area, so I wasn't expecting much. There were plenty of instances when I had to contact the hotel about something, and each instance was promptly resolved to my satisfaction. There were more positives than negatives from this experience and I would certainly consider staying at the Copthorne King's again.

We arrived at this hotel as part of a ten day trip the first seven nights being in Penang Malaysia. After a wonderful seven nights we were greated at the Copthorne Kings by the most unhelpful and sore face receptionist it has been our misfortune to meet her name was RUTH. She took our passports and our booking voucher fron Virgin Holidays, then proceeded after a five minute silence to tell us we would have to give credit details as we were not booked in and if they couldnt contact Virgin we would have to pay the bill and sort it out ourselves on return to the UK.

We were then told that they were busy and that they had no rooms. When my husband started to get mad she managed to find us a room on the twelth floor, so small that we could not get into it with two full size suitcases, you couldnt unpack if you had wanted to given the the one wardrobe was almost compleatly filled with a safe. The bathroom was so small only one person would be able to go in at a time and the bath was big enough for a four year old child to sit in!
At this point my husband got the Virgin brochure out and went back to reception with it. On production of this and the photo of the standard room that we had booked they amazingly had another room on the fourth floor. This had two single beds but at least it was a room with a real bathroom. The balcony lead out to the pool which was ok but the noise from the huge generator just outside was constant and would affect all the rooms on that side.
We should also have received a basket of fruit on arrival and a late check out of our room as part of the Virgin flagship deal we got neither of these, by this time we couldnt be bothered fighting for them and just put it down to poor service and we would most deffonatly not recomend this hotel and shall also be writing to Virgin regarding them aswell. Just to finish although our room was not available for the free late checkout we could have kept it at a cost of 80 singapore dollars plus tax.
There are at least six other hotels in this area choose another.

1) Hotel staff are quite friendly -- from bell man to front office. Everyone greets you. Allows late check-out!
2) Good buffet breakfst selection.
3) Low room rate, value for money
4) Not easily accessible via MRT. Cab ride required to the next train station. To orchard/raffles city - 10sgd if peak, 6sgd off peak
5) Real tiny standard rooms..