I found the Grand Mercure Roxy to be very convenient and comfortable for an overnight stop while transiting through Changi Airport. The free hotel shuttle provided a prompt and speedy service to and from the airport.
Service thoughout the hotel was friendly professional and most helpful. The hotel is showing signs of age and some of the carpets in the room level public areas are looking tired but the room itself was clean and attractive. Bathroom plumbing needed some attention but still functioned satisfactorily.

Had I discovered TripAdvisor before I booked this hotel I would not have done so. The hotel itself was perfectly comfortable and an error in the rooms we were given was quickly corrected. The pool is also very impressive, especially at night. The problem for us was the location and it woud have suited us much more to be closer to the city centre. If you want to spend time in city centre then it would make more sense to stay around Orchard Road. The only thing of interest around the hotel is the shopping centre over the road and the cheap and tasy local food available there.

We used this hotel as a single night stopover and must say the only good thing about it is the free shuttle service to the airport. It lacks personal touches that other hotels in Singapore give, such as complimentary water, and proper lounge bars for late night drinks. Be aware that all bar/cafe areas close before or no later than 11pm. Staff are not particularly friendly and meals are not great considering the price at either the main restaurants or pool bar. On our visit here it appeared that the bar staff were having words and were not being considerate to guests within the proximity who may have overheard, which we were not impressed with and none of the staff made any attempt to apologise either. On a plus note the pool is nice should you require some relaxation before a flight home. We are certain there are better hotels in Singapore as we have stopped in other city hotels and the decor in the Roxy suggests it is an older hotel that has been tarted up rather insufficiently over the years. All in all rather shabby chic and not worthy of three or four star.

We had flown in from Europe and were flying out the next day early so were looking for somewhere close to the airport to save time. Free Shuttle from airport. Had Accor Advantage Plus card so we were given a free upgrade to the Club floor which was unexpected. Was using my free night and only downside was that they at first tried to charge me for the upgrade when i hadn't requested it but they quickly realised their mistake. Our room had a great view and was of a high quality. We made the mistake of spending too long exploring the bar and hotel so most of the restaurants across the road were closing by the time we got there. Despite showing two bars and two restaurants in the hotel guide there is really only one of each. The club floor comes with your own private lounge but we missed the free cocktails ! Service was excellent and the bar by the pool was quite nice in the evening. This is definitely not a tourist part of town and there are a number of traditional singaporan cafes outside the western style mall, spoiled by the mandatory McDonalds. Breakfast was extensive. We loved our room at this hotel and would probably stay here again if transiting but any longer would stay in town.