booking through the hotel website 2 weeks before my arrival to hk, i chose the nathan room. so after a few checks i changed my mind, so i modified my application to a bigger room which is nathan grand room, through the same place where i made my booking earlier. when i arrived, nobody greeted me. they were chatting and laughing at the counter while i stand alone looking at them. they only responded when i said 'hey'. after all the things were done at the front desk, i went up to my room to see that it was the wrong room i wanted, so i called up the reception and asked wat type of room this is. they lied and said 'it's nathan grand room'. i was very disappointed and told them ithis is normal nathan room, and not the grand room. i went back to the front desk to explain i did a modification, while a staff were trying to amend, 2 other staffs were at her back whispering in cantonese how troublesome i am plus few rude remarks. bet they did not know i travel to hk too much, thats why i can makeout wat they were trying to say. so i was told i have to wait an hr before my correct room is ready, 2 hrs passed and nobody got back to me. i have to approach the desk again, get the right key to the right room, and nobody apologised to me when it's their booking system in the computer that screwed up. overall cheap getaway with big rooms but service wise... dont think bout it.













