The Bad

We Fedexed our bags over 2 weeks early, because our connecting flight layover was so short. The bags got stuck in Chinese customs and we knew this a week before we got there.
Prior to sending them and after we found out they were stuck, we were tried to get assistance from the Hyatt concierge. The concierge, especially the head concierge, Benny Zhao, could not have cared less about our dilemma. I literally spent four hours day on long distance and trying to talk to people who don't speak English and the concierge did nothing but politely laugh about the situation. Benny you got to go!
That just is unacceptable, especially with us paying the crazy Olympic rates we paid.

The Good

The pool is really the coolest indoor pool ever, only if it had some slides. I highly recommend getting some reflexology poolside. The bellman that run the taxi stand are very helpful and the separate guest only line really helped.

The Rooms and Lobby

The rooms were finished out fine but narrow. The lobby was underwhelming and came off like a convention hotel, but did have ample seating to get a drink.
Overall - the lack of effort and concern for our luggage situation left a bad taste in our mouths.

We have just returned from a two week China vacation with my wife, myself, and three - count them THREE, teenaged boys in tow! The Grand Hyatt Beijing was the best place we stayed - by far. We reserved a suite that had two separate bedrooms (great for privacy) and an extra bed (the Chinese hotel term for "roll-away). The staff could not have been more professional, the breakfast buffet more unique - in a good way - and the conceige more responsive and knowledgable. The very BEST thing to do is to have the hotel arrange to pick you up from your transpacific flight. The driver met us at the GATE(!), and walked us through customs, all without a hitch. Upon our return to the airport, the hotel had an airport employee meet our van, and take us to the correct ticketing booth. Highest praise all around!!

I have to thank tripadvisor.com for this one... a friend and I planned a side trip to Beijing during a business trip to China in 07. I selected this hotel based on user reviews and it exceeded my expectations. This hotel has everything... a gorgeous lobby, beautiful well appointed rooms, fabulous breakfast and the absolute perfect location to all in Beijing. Walking distance to the Forbidden City and many great restaurants.

Go to My Humble House for dinner one night -- nearby the hotel. Food is outstanding and great ambience. The concierge recommended the restaurant and it was a hit! Concierge will arrange a car and tour guide for the great wall -- I highly recommend this. Taking a bus tour is not a great idea - you will really appreciate the one on one attention that the tour guide can offer.

Again - amazingly beautiful hotel for a great price.

This hotel is what every hotel in Beijing--and all of China--should be measured against. The location is perfect, the rooms are comfortable, and the swimming pool is paradise. There was even a wonderful breakfast restaurant in the Oriental Plaza mall called Paris Baguette that provided a relaxing atmosphere to start the morning off right. Every dollar spent at this hotel was well worth it.