We just returned from our 9 day trip in Beijing and split our stay between Hyatt and Westin, spending 5 nights in the formal, 3 the latter. We booked a 2 bedroom grand deluxe via the Hyatt website and from the net, it looked like we were going to get two standard rooms that were interconnecting, that's all . So imagine my surprise when we were shown to a unit with not only two BR, but also a huge sitting area as well as a kitchenette. I later found out that this room type was actually a suite with an interconnecting room. Well, whatever it is, it suited us fine. I had picked the hotel for its location alone but ended up liking it better than the two suites we were to have later at Westin.
We booked the family package which included some welcoming gifts for the kids but I had to remind the staff about it after check in when it did not materialise.Well, this minor glitch was soon ammended and the kids were thrilled to get their pandas, lolipops and ice cream.What a great way to start our holidays!
The staff are very well trained and professional, not all speak good English but they do try . House keeping is efficient and prompt. The room is kept very clean and on several occasions when i've requested for extra towels, they were delivered in no more than 10 mins . The room always smell good as they put fresh lillies on the foyer and bathrooms.
The breakfast buffet offers a good variety of western as well as Asian choices.The kids loved the fruit bar especially. I did hear another guest complain about the lack of daily changes which is true but that didn't bother us even after 5 days as there were so much to choose from.
I have planned to eat out in different local restaurants but ended up eating almost only in the hotel as the restaurants were all so good.We especially liked the Noble Court and Made In China. Actually, we liked Made in China best and won't mind eating all our meals there had it not been that reservations were SO hard to get.My son highly recommends their Peking Duck.
The pool is very well appointed and the kids enjoyed it very much.The spa and sauna is also nice but one attendent who seemed to be in charge of the spa area was quite rude to me on one occasion so I kinda stayed away from it throughout the rest of our stay there.However, that was just one lone incident, the rest of the hotel staff were freindly and more than helpful.
The conceirge were also very knowlegeable and helped out alot with our itinerary.
All in all, a good stay and i would highly recommend it to families travelling with young children.
PS:The hotel provides kid sized bath robe,which is another reason why i'd recommnd it to families.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites