We just returned from our 9 day trip in Beijing and split our stay between Hyatt and Westin, spending 5 nights in the formal, 3 the latter. We booked a 2 bedroom grand deluxe via the Hyatt website and from the net, it looked like we were going to get two standard rooms that were interconnecting, that's all . So imagine my surprise when we were shown to a unit with not only two BR, but also a huge sitting area as well as a kitchenette. I later found out that this room type was actually a suite with an interconnecting room. Well, whatever it is, it suited us fine. I had picked the hotel for its location alone but ended up liking it better than the two suites we were to have later at Westin.

We booked the family package which included some welcoming gifts for the kids but I had to remind the staff about it after check in when it did not materialise.Well, this minor glitch was soon ammended and the kids were thrilled to get their pandas, lolipops and ice cream.What a great way to start our holidays!

The staff are very well trained and professional, not all speak good English but they do try . House keeping is efficient and prompt. The room is kept very clean and on several occasions when i've requested for extra towels, they were delivered in no more than 10 mins . The room always smell good as they put fresh lillies on the foyer and bathrooms.

The breakfast buffet offers a good variety of western as well as Asian choices.The kids loved the fruit bar especially. I did hear another guest complain about the lack of daily changes which is true but that didn't bother us even after 5 days as there were so much to choose from.

I have planned to eat out in different local restaurants but ended up eating almost only in the hotel as the restaurants were all so good.We especially liked the Noble Court and Made In China. Actually, we liked Made in China best and won't mind eating all our meals there had it not been that reservations were SO hard to get.My son highly recommends their Peking Duck.

The pool is very well appointed and the kids enjoyed it very much.The spa and sauna is also nice but one attendent who seemed to be in charge of the spa area was quite rude to me on one occasion so I kinda stayed away from it throughout the rest of our stay there.However, that was just one lone incident, the rest of the hotel staff were freindly and more than helpful.

The conceirge were also very knowlegeable and helped out alot with our itinerary.

All in all, a good stay and i would highly recommend it to families travelling with young children.

PS:The hotel provides kid sized bath robe,which is another reason why i'd recommnd it to families.

it was a great experience to stay in Grand Hyatt Beijing.

soon we walked out the plane, someone from Grand Hyatt greeted us and guided us to pass imigration and collected our luggages. then guided us to the audi car that already waiting for us. when we reached the hotel, someone was already waiting for us and send us directly to our room.

we stayed in the suite room and it is a very nice and spacious room. the room is very clean and smells nice from casablanca flowers.

we tried all the restaurant outlets during our 9 days staying there. the food were excellent. love the MADE IN CHINA and DA GIORGIO.

the staffs are excellent. they are all so helpfull. always ready to help u and with big smile, especially for our butler : juliana and winston. they will keep trying to talk to u even they cant speak well english.

it is an excellent hotel and a place that i will definitely come to stay again in Beijing.

Perhaps my expectations were too high since this was the first time i stayed at a Grand Hyatt. At first, me and my wife arrived around midnight with a taxi and there was no one to pick up our luggage so we had to go in and call the bell boy. Then we had to wait 10 minutes to check in and there was just two girls working in the reception that time which was very strange since this is supposed to be a 5-star property. We finally checked in and got a really small and boring room, it must have been a standard room due to its size.

The breakfast is rather boring and the spaces quite noisy so if you want to relax and enjoy a quiet breakfast you are in the wrong place.

Putting together this with the general low service level i really do not recommend this hotel beacuse i'm sure you can get much better standards for the same money. Actually the best thing was the complimentary shoe polish and that tells quite much about our stay.

Grand Hyatt Bejing really exceeded my expectations and I'm really picky about my hotels. I usually like to stay in 5 star hotels like Four Seasons, and I have to say, Grand Hyatt Bejing was superb! Every aspect of this hotel was top notch! We stayed in a Club Level Grand Deluxe 2 bedroom and was perfect for our family. It was spacious, nicely appointed, the beds were comfortable, Club level concierge service was great, and the pool was simply wonderful to relax in after all day tours. The pool is a bit Las Vegas looking and seemed a bit out of place in China. But, it sure was fun cause we hung out at the jacuzzi every night. The location was perfect. Because Oriental Plaza mall was right below, and Wangfujing was around the corner, we didn't feel trapped at the hotel. We were able to easily cruise through the mall and walk the streets. I wouldn't think of staying anywhere else when I return to Beijing!

We stayed for 4 nights, and booked private tours through the Grand Hyatt. The tour guides spoke very good english and were very knowledgeable. Maggie, our tour guide for the Badaling Great Wall Tour climb the steep steps with us. As the steps became steeper, my 78 year old father was not able to keep up. She stayed behind with him to keep him company. He had such a good time chatting with her that he didn't even feel left out not climbing up the towers.

Be sure to book the City tour which includes Tianamen Square, Forbiddeen City, Temple of Heaven, and the Llama Temple. On a separate tour, don't miss the Summer Palace. The rickshaw tour through the Hutong area was fun too.