Maybe my experience was jaded due to the terrible jetlag I had after flying from Chicago, but I found the Kerry Centre to be a fabulous hotel, and just what I needed after a long flight to an unfamiliar country.

My fiance stayed here for two nights on stopover to Bangkok, and this hotel was akin to a warm blanket...comfortable and relaxing. As this was my first time in China, it was great to be able to return to a first rate hotel at the end of a a long (and cold day) of sigthseeing. We even chartered a car and driver from the hotel to visit the Great Wall... expensive at $150 for the day, but the driver was great, friendly, and waited for us both at the Wall and at the Silk Market while we shopped. (Car was a top of the line Audi A8, too!)

Rooms were modern with plenty of space. Hotel restaurant had delicious and extensive buffet for breakfast and dinner. Great stay...would definitely recommend to help balance the sensory overload of being in Beijing for the first time.

Very decent hotel, good rooms and restaurant OK (slightly overpriced though).
Location isn't too great, but there is a subway at about 10 minutes and a great restaurant not far.

Moved into this hotel after staying at the Regent Beijing. What a BIG contrast?? Can you really call this a 5-star hotel?

Anyway - didn't get a king-size bed as requested. No free in-room internet access. Place was ok clean but OLD. VERY old, indeed. It was so unpleasant. Carpet needs to be changed and couches had stains and hence, I kept myself away from them during my entire stay.

Housekeeping was quite good. They will arrange to clean your room and then in the middle of the day they will come in again to do whatever. I notice this because I went back to my room in the late afternoon and noticed that things were moved even tho I was sure they have cleaned my room earlier. I was fine with it but for some travellers, it may mean locking up your stuff.

I only had one breakfast during my entire day. Food was horrible. Coffee was alright. Not much of a variety and some food looks like leftover. Just to be fair, however, went back to the same restaurant for afternoon tea and food was awesome.

Check-out desk was extremely unhelpful. My request was denied without consulting the senior and when I prompted for suggestions the answer is "nothing". Everything is negative and I was pissed. Only when I told them how ridiculous it is for a 5-star hotel to not be able to assist me did the staff consult her supervisor. I was pissed. Concierge desk was not helpful either. They were more like bouncers than anything. Quite intimidating. Only on the last day did I meet someone who was nice enough to give us some recommendations! Oh well...So much for a shangri-la hotel.

The Kerry Centre was very much an average hotel. The rooms were clean and spacious and the service was OK. There is a shopping mall beneath the hotel that was fun to poke around in. My biggest gripe was that it is well off the beaten path in a gigantic city, a fact that I wish I'd been told when we booked the hotel. That meant taking cabs everywhere which, in Beijing traffic means sitting in traffic a lot. Also, there are not many restaurants in the area. We tried "western food" from room service and it was pretty bland.