Very decent hotel, good rooms and restaurant OK (slightly overpriced though).
Location isn't too great, but there is a subway at about 10 minutes and a great restaurant not far.

Moved into this hotel after staying at the Regent Beijing. What a BIG contrast?? Can you really call this a 5-star hotel?

Anyway - didn't get a king-size bed as requested. No free in-room internet access. Place was ok clean but OLD. VERY old, indeed. It was so unpleasant. Carpet needs to be changed and couches had stains and hence, I kept myself away from them during my entire stay.

Housekeeping was quite good. They will arrange to clean your room and then in the middle of the day they will come in again to do whatever. I notice this because I went back to my room in the late afternoon and noticed that things were moved even tho I was sure they have cleaned my room earlier. I was fine with it but for some travellers, it may mean locking up your stuff.

I only had one breakfast during my entire day. Food was horrible. Coffee was alright. Not much of a variety and some food looks like leftover. Just to be fair, however, went back to the same restaurant for afternoon tea and food was awesome.

Check-out desk was extremely unhelpful. My request was denied without consulting the senior and when I prompted for suggestions the answer is "nothing". Everything is negative and I was pissed. Only when I told them how ridiculous it is for a 5-star hotel to not be able to assist me did the staff consult her supervisor. I was pissed. Concierge desk was not helpful either. They were more like bouncers than anything. Quite intimidating. Only on the last day did I meet someone who was nice enough to give us some recommendations! Oh well...So much for a shangri-la hotel.

The Kerry Centre was very much an average hotel. The rooms were clean and spacious and the service was OK. There is a shopping mall beneath the hotel that was fun to poke around in. My biggest gripe was that it is well off the beaten path in a gigantic city, a fact that I wish I'd been told when we booked the hotel. That meant taking cabs everywhere which, in Beijing traffic means sitting in traffic a lot. Also, there are not many restaurants in the area. We tried "western food" from room service and it was pretty bland.

The front office staff are either liars or they don't even know what the guest are entitled to.

Our company held a major function there. They front office staff told some of us that the room rate includes free internet but when you check out, they deny everything.

I must get hotel staff to write down and ask them to sign their names next time when they say anything.

One of my colleague even got charged extra because she was said to have brought friends for the buffet breakfast, which she obviously didn't. My colleague vehemently refused to pay for it. My colleague told me they solved the problem by assigning the cost to another guest....!

The hotel by itself is reasonable, although for an expensive hotel like this i expected the front office to understand English better.

Rooms were clean and quiet. Beds were fine also.

The breakfast spread was not too bad but not tasty.

Location wise, within walking distance to the China World Shopping Mall and the subway...approx 15min walking distance.


Overall the stay was alright but I am very sickened by their inconsistency. I will advise my company not to use them anymore. Even as I was checking out, you can see guest arguing with he front desk over charges and things like that!

If you are going to stay here, make sure you get them to put things in writing. Otherwise they may pull a fast one on you.