We booked an executive suite in order to relax at the end of a busy tour round Inner Mongolia. The hotel is excellent, the building and rooms immaculate, the staff - all the staff - speak English. The executive lounge was great, the staff were charming. This is the second time in 12 months we have stayed there, the last time we had Chinese guests. The hotel treated our guests in exactly the same professional and courteous manner as ourselves; this is not always the case in China in my experience - I have often found that Chinese staff in other Chinese hotels can look down on Chinese guests compared to Western ones.
The staff here have that rare ability not only to say the right thing but to seem as if they genuinely mean it. They truly go out of their way to make you feel welcome.
The only criticism if I was forced to make one was that the carpet in the room was synthetic which meant I got electric shocks from everything I touched until I changed my footwear!
An excellent hotel, well-deserving of its 5 stars.













