As a Starwood Corporate and Gold Member for more than 15 years, our most recent stay at the Sheraton Anaheim has made our decision never to stay at a Starwood Property again!!!
There are absolutely no pros about this hotel other than the fact that you pay for what you get...our room rate was dirt cheap!!!
Cons:
-Extremely rude and inefficient front desk staff.
-Unresponsive hotel management team in dealing with customer concerns.
-Free shuttle to Disney for hotel guests and anyone else who is smart enough to park for free at the hotel parking lot and get on board-No seats on the shuttle for paying hotel guests as others from around the land got on board and hoarded their way on the bus each morning-an awful experience.
-Hotel charges guest for parking at a tune of $10/day-not too bad however each morning when you see the parking gates open and others getting in and parking for free, you begin to get upset and angry.
-Room not ready for check-in even well past 3pm.
-Absolutely no recognition for being a corporate Starwood member.
-Rooms are out-dated and in need of a serious upgrade.
-Very loud fireworks outside each night around 930pm-forget about sleeping.
-No newspaper delivered to room.
-No one even asked at our check-out how our stay was...that was the icing on the cake for this yet again another awful stay at a Starwood Hotel.
No more Starwood in our lives...we were supposed to stay for 14 nights at this hotel and we decided to quickly check-out early after two nights and go to the Fairmont Hotel chain.....we have now found our new hotel chain to stay at for future travels. The Fairmont was incredible-recognized it's frequent guest members, awesome rooms, and service was impeccable. Pay at a bit more, stay at a better chain, drive to disney. It's worth the hassle!

Stay: March 3 - March 4, 2008

Room: Standard Room

Upgrades: None

Comments: Fine Hotel, staff took a little long to check me in, did not give me an upgrade as a SPG Gold member at the time. Room was fine, location is great if you are going to Disney. Parking is not included, keep that in mind. I would only recommend this if you are going to Disney and not able to stay on the property. Otherwise there are plenty of other hotels around.

Before booking this I had read mixed reviews but with the expectation that this not the Ritz, but a family hotel, I thought it was an excellent choice and value.

We checked in on June 22nd and were greeted by the friendly staff who gave us an early check -in. The lobby by the way has a series of fish tanks that the kids loved because of the look-a-like Nemo fish.

The rooms to our surprise were very spacious which was great for the kids. The only two negatives were the size of the bathroom and the carpet was very run down.

The hotel is very close to Disney and, like many others have mentioned, there are no restaurants nearby. We found the hotel food prices to be more expensive and of lesser value than the meals we enjoyed in Disneyland and California Adventure. If your hotel package doesn't include breakfast, head over to Disneyland and get breakfast at the Orleans Cafe.

The hotel also offers a free shuttle every 30 mins to the parks and and back to the hotel. The bus drivers were always on time and prompt to leave.

Something else to note - if you're not at the parks when the fireworks go off you will certainly hear them in your room when they go off - they sounded like bombs - fortunately the kids slept right through them.

Overall this hotel is a great choice to stay with the family - the rooms could use a make-over but the close proximity to the parks and the free shuttle make it a great value.

This hotel has uneven service, high pros and low cons. This would be okay if the hotel was $100 or under. I think for the price, the service should be better.

The shuttle made it worth while. This is clearly a priority for the hotel. I never had to wait more than 15 min for a shuttle, it was great service.

Housecleaning, on the other hand, is horrible. On our first day there, we were able to check in early - at 10 am. This was fantastic. However the next day, when we returned from our day at the park, at 2pm, our room was still dirty. So, that means that over 24 hours had passed and nobody had been in our room to clean. Our trash cans were overfilled, we had dirty towels on the floor, and our beds had not been made. I put my baby down for her nap and called the front desk. They told me that when we left for the evening, they would clean the room, which they did. However, I felt that for $190 a night, this was really bad service.

I noticed that a pizza box and dirty cups were sitting outside someone else's room for a really long time. I saw them at 5pm, and the next morning at 9am, they were still there.

The rooms were big, which I loved, but the bathrooms are small, the tubs drain slow, and the faucet leaks. Again, okay for less than $100, but not for $150-$190.

Our first night was $150, but when we went to book the 2nd night, the price was hiked up to $190, so we bit the dust.

I feel like next time I will choose another hotel. Like I said the only good thing about this hotel is the shuttle service.