Please do not read all the great reviews for this place. My family and I are still at the hotel finishing our 4 day visit to Disneyland and cannot wait to leave this horrible hotel! We stayed because of all the wonderful reviews on this site. Either they are all liers or they do not expect much from a hotel because nothing is good here. Let me list the pros and cons:
pro: close to the Disney park, free breakfast daily
cons: the breakfast sucks and you have to fight the entire hotel for every bite. They just run in, cut you off in line and good luck getting anything. We have had to make our own beds every single day of our stay, reuse wet towels and use our own bags for trashbags and take it out too. We call daily and they practically call us liers for calling and telling them that there is no house keeping at all! The managers don't believe us and they tell us that the logs state that house keeping came in. I told them that I made the beds every day and if I was gonna get paid for housekeeping? They would only bring us towels if we called several times and begged, they werent happy about it and they never changed our trash! We only did.
We were on the phone several times daily and no matter what we said, they didnt do anything to fix the problem and continued to treat my wife and I as though we were crazy and liers. I must say that we have never before written a review on this site and we dont usually complain, but this is just too much! For our entire stay we will have made our beds at the hotel ourselves, changed the trash and taken it out ourselves, reused wet towels daily bla bla bla. I cannot write about everything that was negative on here otherwise this would take all day. We stayed on the fourth floor and it was full of trash bags, trays and towels all day. We asked why and they said that they take it out at night, which simply means they do leave it out in the hallways all day.
DONT STAY HERE EVER!!!! If you dont believe me come down and try it yourself, but save yourself the money and headache. Go somewhere else no matter what you read or hear...it is obviously not real...run..run far away from here as fast as you can!
We will never return, never say a good thing about this place to anyone and my wife will be calling their coorporate office first thing when we return as well as the BBB.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park