very clean and friendly service with large room and by london standards reasoably priced.alittle bit far from underground but bus#3 runs regularly to earls court.

Booked through Hotels Direct. Actually booked the Park Lane at Green Park, thankfully after reading reviews on trip advisor, they were fully booked and so the company offered me The Wyndham Grand.

Its lovely, a bit out of the way tho. I was travelling with my two children and since the nearest tube station is around 10-15 minute walk and I am not good at navigating my way round tube stations and lines - we took cabs most of the time which was quite expensive but worth the peace of mind that I wasnt going to get lost with a 13 yr old and 7 yr old as my husband usually navigates. A taxi from London City Airport was about £50, and to Marble Arch was about £25, Westminster Pier £20, Oxford St £25.

The hotel is all suite, this impressed the kids, it was good that we had two televsions, no fighting about what was on. I shared the bed with my daughter, a very comfy king size, my son stayed in livingroom on the sofa bed, my only complaint about that was that they did not make the bed back into a sofa during the day.

The mini bar smelled at bit and had a puddle of water in it and was not restocked, also the glasses which had been used were taken away and not replaced.
The bathroom was nice, big enough, shower smelled a bit musty but otherwise was adequately clean. Nice small balcony, separate air con for livingroom and bedroom which was good.
The public areas are nice, the pool is good, we went a couple of times, it was quiet.
Breakfast was good, but if its included in your package, check your bill - they tried to charge me for one day. Room service was also good. Concierge very helpfull and friendly staff throughout hotel.
Even tho its a wee bit out of the way, I would have no hesitation to stay here again.

I cannot deny that this hotel is somewhat fabulous. It is lovely and grand, and maybe a little swanky you could say.

I was extremely disappointed to enter a room that we had booked for 3 people to find not three but two beds. The solution for the front desk staff was to give us a cot... a cot. I cannot believe that with the price tag of the hotel their solution was a cot, I was somewhat disgusted. Very disappointing. Based on this I would not stay there, nor would I recommend others to stay there. I found the front desk staff weary, and blase. When we were checking in there was another lady trying to fight room charges that had been placed on her tab, without her using such services - not a good first impression.

On a positive note. The rooms really were lovely and spacious. The bathroom was a huge and fabulous, with an eye for detail and luxury. I LOVED the products they used in the washroom, sheer heaven. The beds were super comfy and clean - didn't feel hotel like at all. Really crisp linens and lofty duvets. The 'rooms' were also clean, and probably more than I could ask for in terms of luxury.

The concierge staff and the cleaning staff were fantastic and accomodating! They were a pleasure to deal with. They brought up the cot almost immediately and set it up efficiently.

My one other complaint was that in the morning I went down to get a coffee from the 'bar'. The staff member there was less than communicative. Did a million other tasks while making my making my coffee. Gave me the wrong drink. Then set about making it right, but still walked away and chatted with others while making it. So, I sat down to wait for my drink. Then, the waitress brought me my tall/small coffee and it was 5 pounds. 5 pounds because I had decided to sit down while waiting (being pregnant and all) forever... and they charged me the stay in rate. Some of the worst service I have ever encountered.

So, although I ultimately enjoyed my stay because I wasn't the one stuck in a cot, I was generally disappointed with the fact that they put one of us in that situation. The disappointing staff did not make up for the loveliness of the rooms.

We got a bargain on booking a room here through laterooms.com. We were celebrating and wanted to spend the night in a plush hotel. The room was great, it was like two interconnecting rooms. One had a large sitting area with a sofa bed, kitchen area, large balcony and a flat screen TV and it's own toilet. The other had a double bed, great big bathroom and a flat screen tv. The view from the balcony was amazing. I would give the room 5/5 as it was huge! There was even a full ice bucket in the brilliant kitchen area.

On the downside, breakfast was not included in the rate. We didn't bother paying for it seperately but went to a cafe instead. We did have a room service dinner in the hotel which was really nice. The food was delicious. The lady who brought the food to us wasn't suitably dressed for a plush hotel though. She was wearing a very short mini skirt and really high stillettos and it made us wonder what her other job might be. Like most of the staff there she was from Eastern Europe. This wouldn't be a problem but the staff we encountered couldn't speak English very well at all. This includes the staff on the front desk.

The other negative point was that we were woken at 8 a.m. by housekeeping wanting to clean our room. She banged loudly on our door 3 times, waking our baby and ruining our lie in. When we called the front desk to complain they said that she was just checking to see if the room was empty. Apparently they dont have a computer system that can tell which rooms are occupied. We found this unprofessional and for that reason we can only rate this hotel 4/5.