The hotel has very odd public spaces. Most rooms surround an inner courtyard containing an indoor pool. It resembles a motel more than a first-class hotel. My room was mostly good. A recent refurbishment has led them to replace a number of things but certainly not all of them. My room for example, had a good and what seemd like... more

This hotel has a wonderful overall ambiance and the restaurant served wonderful food. We have stayed for conferences and to visit family in Phoenix. The property has great amenities and the rooms are very nice. However it does have a few problems. We have been there a number of times and have had a few problems registering and housekeeping gets... more

My daughter and I stayed at the Crowne Plaza in Phoenix for two nights. The staff was very friendly and welcoming and the room was very comfortable and overlooked the indoor pool area which is attractively decorated. The next morning my daughter enjoyed swimming in the pool and soaking in the spa. Shortly after we checked in and got in... more

Being northerners my husband and I loved the colorful southwest appeal of this hotel. After a long drive the friendly and efficient front staff was a delight. They were also good about directions to restaurants and sights. Our room was comfortable and clean and the bed good. We found the room larger than most hotel rooms. It was especially nice... more

We returned from Phoenix last week from our stay at the Crowne Plaza. We had an amazing stay - the staff went out of their way to accomodate us. The indoor pool was a godsend as the temperature outside reached into the low 100's. Hotel is close to shopping and the hotel shuttle offered to bring myself and the kids... more

Despite a musty smell that permeated throughout the hallways of the fourth floor, this hotel was extremely comfortable, accommodating, and attentive to each of my needs. I arrived close to midnight and a staff member was there to great me and get me checked into my room within a ten-minute time frame. The king-sized bed was extremely comfortable and provided... more

I booked this place at a great deal from priceline and than read some of the reviews here on tripadvisor so I was weary, but went ahead with my stay. I'm glad I did; the front desk supervisor was attentive and friendly, the room was clean and well appointed and room service was typical for a chain hotel. The pool... more

This is a great hotel not only for business/ meetings, but for a relaxing getaway with the family. Indoor and outdoor pools, rooms with balconies and lots of area for the kids to play or to walk the doggies. Large exercise room near the indoor pool. Food was consistently good and service friendly and quick. Try the tortilla soup and... more

First the good: The staff (except for manager, see below) is attentive, friendly and helpful. The bad: It is a horrible hotel. We paid for an "Executive Level" room -- 4th floor -- the only other perks are a bathrobe (whoopee) and a mini-fridge. Within the first hour we had maintenance at the room 3 times. The mini-fridge had a... more