We stayed here for 3 nights in club and although the rooms are on the small side and showers lack any real power it was Jean and Joyce,the concierge, that made our stay here more than comfortable. They arranged everything from reservations in the best restaurant in the South West (Binkley's) to a hot air balloon ride over the desert,... more

You can never go wrong with the Ritz. They have such amazing attention to detail. The Club Level here was very nicely done. There were several presentations throughout the day with a tremendous number of choices. If you can upgrade to this level, it's well worth it. Cocktails, wine, champagne are always available so you'll save a small fortune on... more

I have just returned from a conference at the Ritz Carlton. The hotel is magnificent and I have never experienced such incredible service before. Overall I would say this is probably the best hotel I've ever stayed in! more

Work brought me to Phoenix and I decided to stay at the Ritz this time. There is always a good feeling when being warmly greeted by the valet and again the doorman. Registration was very smooth. The lobby had a feeling of grandeur. The room was very nice, not necessarily new, but clean and comfortable. The pool and fitness facility... more

Great service, great rooms, beautiful part of town. Would love to go back and stay longer. more

I was attending a conference at this hotel and so I decided to book a room out of convenience. The Ritz-Carlton is a nice hotel that is starting to show its age. For the money there are just better resorts out there, with more amenities. The value is just not there, yes the service is still excellent but this small... more

We went for a convention and were sadly disappointed. When we walked into the room, a hugh stain greeted us on the carpet. Generally run down. There was no spa...had to go across the street to Merle Norman. Food was good, not great. Concierge not very helpful, but doormen always polite and friendly. Not worth the money! We left and... more

I had read some unfavorable reviews of the Ritz in Phoenix before I went, so my expectations were low. I am happy to say they were unfounded. The hotel was beautifully furnished and the service excellent. I especially was pleased with the front doormen and valets. They were always smiling and helpful. The hotel is located right across the street... more

I stayed at this hotel for business, and this is also the first time I have stayed at a Ritz-Carlton. Service is impeccable. Everyone is incredibly courteous and remembers the tiniest details and your preferences. But of course, that's the Ritz-Carlton. The valet, bellman, people who checked you in, concierge, housekeeping, servers, everyone was so nice! The room was neat... more