We paid for Half Board stay during the booking with Emirates Resorts. On arrival we were told that our booking was Bed and Breakfast and not HB. For the entire stay we had no assurance from the hotel even after querying it everyday. We stayed for 7 nights and was only confirmed about 2 days before checking out that we... more

my first problem is that the hotel didn't have the room i'd booked (sea view towers room). instead they could only offer a cheaper room with a view of the building site at the side of the hotel and not a "towers" room. they had no real explanation why - in truth they probably over sell, expecting some cancellations. I... more

The Sheraton in Jumeirah Beach has the feel of a quality hotel. The rooms are great and it looks nice once you get in but then it gets worse. The service offered by the staff at the Reception Desk is poor to say the least. They do not smile or offer pleasantries - service is very poor and it spoiled... more

We stayed here for christmas and new year, the hotel was very nice and the staff very friendly. The meal and the night that they put on, on new years eve was excellent, we had a great night. But when we were there the hotel was right in the middle of a building site, and by the photos now it... more

After the legendary service of Thailand it was always going to be difficult for Dubai to stand up to it and so it panned out. We found Dubai a bit of a shock after the far-east! The hotel was pretty good overall but i didn`t like the number of brits decked out in football kit around the hotel and particularly... more

The hotel is lovely, clean, amazing The food is wonderful specially the Mexican day try to book a sea view room it is amazing the hotel is excellent to familys with kids more

we stayed 2 nights on our way to Hong Kong, arriving about 8.30am. We were told the room wouln't be ready until 11, in fact it was 12 o'clock but we'd left the swimwear on top of the case and after a coffee headed for the beach and one of the many sunloungers. WE booked the hotel using air miles... more

We visited this hotel just last week and i wasn't impressed with the service we received. The hotel staff are surly and there is a distinct lack of information offered by staff about breakfast, dinner, lunch, shuttle buses, concierge services upon arrival unless you ask yourselves. they offer 1 shuttle bus to the Mall of the the Emirates and 2... more

We arrived at 3am in Dubai, once we were at reception we had our bags taken to our rooms and booked in quickly, no fuss. Rooms were spacious clean, and even had a bottle of bubbly on ice. It was a bit to early in the morning but a lovely suprise. Every day we had sumptious breakfast nothing was a... more