my wife and i spent the first week of august at the Omni on an all inclusive plan and found it to be one of the best places we have ever stayed. the hotel was clean thanks to a large pool of staff that seemed to do nothing but clean day and night. our room was an ocean / pool... more

My fiance is an airline employee, so we get deep discounts on travel/ hotels, etc. This was out 1st time to Mexico and Cancun, and I was so nervous about picking the right hotel! We decided on the Omni AI program, and we were not disappointed! We ended up just ordering room service for b/reakfast, lunch, and dinner. The food... more

We spent a week at the hotel in late April. We had a three year old in tow so our activities were regulated by this. The good things: The staff was amazing, they couldn't do enough for you. Service at all times was quick, friendly and professional. Food at the restaurants was great, you have the check out the desserts... more

My husband and I just returned from a 5 night stay at the Omni in Cancun. We were getting nervous because we had just read several negative reviews about the Omni...in fact we were close to trying to change hotels! We are so glad that we didn't change! The Omni was awesome! The pools were just beautiful with lots and... more

I have stayed at the Omni many times and have always enjoyed the experience. The location is great for me...not too far into the Hotel Zone, so no craziness & traffic, and very close to where I depart on scuba excursions. One of the best things that the Omni has going for it, which has remained consistent over the years...the... more

After reading some of these reviews I wasn't sure if we should book Omni in Cancun. I am an employee of Costco and I knew Costco Travel would not prefer a bad hotel. So we booked anyway. When we first arrived at the hotel someone approached us and we sat down with them, she told us several things about the... more

The Omni continues to be a reliable property following our second visit. Service on the beach is excellent, although beach erosion (like at ALL hotels on Cancun) is disappointing. Despite the beach erosion, our kids loved it, and the waiters kept a drink in our hand and were so friendly. We felt like we had personal service -- and we... more

I recently stayed at this hotel and was so disappointed in the services I received. I had a problem with our room. Several in fact. As soon as we got into our hotel room we smelled a horible smell, which turned out to be ant spray that ended up giving me a severe headache. We complained but were not given... more

Like many I read the reviews before attending the Omni and was very hesitant about our stay. However, I was surprised by the great service we recieved. We were on a family vacation celebrating my mothers 50th Birthday the hotel was unable to find three rooms on the same floor so they upgraded us free of charge to a three... more